Messages you can send
| Message | When it goes |
|---|---|
| Order placed | After the order is placed |
| Order confirmed | When you mark it Confirmed |
| Order shipped | When you mark it Shipped |
| Out for delivery | When status changes |
| Order delivered | When status is Delivered |
| Order cancelled | When you cancel it |
| Abandoned cart, 3 steps | After the shopper leaves checkout |
| New order alert | To your own number |
You edit the text and the delay for each. Variables fill in name, order number, amount, items, courier, tracking number and track link.
Two ways to send
- One tap: messages wait in a log. You press Send and WhatsApp opens with the text ready.
- Automatic: connect your WhatsApp number with Facebook login. Messages then go out by themselves.
Automatic sending uses message templates that WhatsApp must approve. The app shows each template as pending, approved or rejected.
Extras
- Abandoned cart messages can add a discount code with an expiry.
- COD confirm: ask COD buyers to confirm with one tap. This needs the connected number.
- The default country code turns 0300 numbers into 92300.
Limits
- One-click connect depends on WebRank having it set up for your account. If not shown, use the manual fields.
- Without a connection, nothing sends alone.
- Templates can be rejected by WhatsApp.
- Delivery depends on WhatsApp and the buyer's number.
- This app is off until you switch it on in Apps.
Check the messaging rules in your own market. Only message people who ordered from you.
Tip: start with the shipped message. It carries the courier name, the tracking number and the track link, so it answers the question shoppers ask most.
WhatsApp notification questions
Which events send a message?
Placed, confirmed, shipped, out for delivery, delivered, cancelled and cart follow-ups.
Is it automatic?
Only after you connect a number. Otherwise one tap.
Can I edit messages?
Yes. Text and delay for each.
Does it include tracking?
Yes. Use the tracking and track link variables.
Can shoppers opt out?
Checkout shows an updates checkbox, but messages are not tied to it yet. Switch a message off to stop it.
Can I get an alert for new orders?
Yes. Add your number.
Can it confirm COD orders?
Yes, with a connected number.
Is there a message log?
Yes. Queued, sent and failed.