What you can automate
| Job | How it works |
|---|---|
| Order updates | A message goes out when the order status changes. |
| Abandoned carts | Up to 3 reminders after a shopper leaves checkout, with an optional discount code. |
| COD confirmation | The buyer taps Confirm or Cancel and the order status follows. |
| New order alert | A message to your own number when an order arrives. |
Each message has editable text and a delay. Variables fill in the customer name, order number, amount, items, courier, tracking number and track link.
Manual or automatic
- One tap mode: messages wait in a log. You press Send and WhatsApp opens with the text ready. No setup needed.
- Automatic mode: you connect your own WhatsApp Business number. Messages then go out by themselves using approved templates.
Start with one tap to see which messages you like, then connect a number when your order volume grows.
Set it up in four steps
- Open Apps in your admin and switch WhatsApp on.
- Check the text and delay of each message.
- Place a test order and watch the log.
- Connect your number if you want automatic sending.
What it does not do
- It is not a chatbot. It does not answer free text questions.
- It does not send bulk promotions to a list.
- Automatic sending needs a connected number and templates that WhatsApp approves.
- Delivery depends on WhatsApp and the buyer's number.
Only message people who ordered from you or left their number at checkout.
WhatsApp automation questions
What is WhatsApp automation for a store?
Messages that go out on their own when an order changes status or a cart is left behind.
Do I need the WhatsApp API?
Not to start. One tap mode works without it. Automatic mode needs a connected WhatsApp Business number.
Which messages can I automate?
Order placed, confirmed, shipped, out for delivery, delivered, cancelled, abandoned cart and a new order alert to you.
Can I edit the text?
Yes. Each message has its own text and delay.
Can it include tracking?
Yes. Shipped messages carry courier, tracking number and the track link.
Can it confirm COD orders?
Yes, with a connected number. The buyer taps Confirm or Cancel.
Is it a chatbot?
No. It sends event messages. It does not hold a conversation.
Is it included in my plan?
It is an app inside your plan. Switch it on in Apps.