Refunds and returns for your online store
Your returns page makes a promise. WebRank gives you the tools to keep it: record a return reason, refund part or all of an order and put items back in stock.
Quick facts
- Record a reason for each return.
- Refund the full amount or part of it.
- Restock returned items if you want.
- Returns are linked to the order history.
- Included in Starter at Rs 5,000 per month.
The refund flow
- Open the order and press Refund or return.
- Pick the items and the reason.
- Set the amount.
- Choose restock and save.
Write a policy that matches
State how many days shoppers have, what condition items must be in and who pays return courier. Put your phone and email on the page.
Refund questions
Can I refund part of an order?
Yes.
Can I record why it was returned?
Yes. Pick a reason.
Can I restock items?
Yes. Tick restock.
Does it send money back?
No. You refund by your own method; WebRank records it.
Can I do exchanges?
Create a replacement order for now.
Where do I show my policy?
On your Returns page.
Is the contact on the page?
It fills from your store phone and email.
Does it affect reports?
Yes. Refunds show in sales reports.
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Last updated: 31 October 2026. Written by the WebRank team in Pakistan.